Living Our Purpose – Ivelisse Lugo
As the Chairman, CEO, and President of Quest Diagnostics, Jim Davis receives plenty of messages from various customers, business partners, and patients. But a note he recently received caught his attention.
A Quest patient named Burton has been going to our Patient Service Center (PSC) in Ruskin, Florida, every three months for 30 years. One of his most recent visits was so memorable, he sent a letter over to Jim about his experience with Patient Services Representative Ivelisse Lugo.